Ep. 104 What you can do if you get Restricted Access as an Advertiser?

Introduction to the Marketing Lyfe Podcast Ep. 104

Episode one Oh four of the marketing life podcast. This is Taylor, Timothy, your host. And today guys, we are going to be talking about the little decision Facebook had to make on me as an advertiser. So I got restricted, did um, advertising access. So basically I got locked out of all of my Facebook ad accounts that I manage and at this day I was like devastated.

Honestly. I was like, what the heck am I supposed to do? How am I supposed to get through this? So I will tell you there is a solution. So that’s what I’m going to teach you guys today in this podcast. Episode one Oh four on what you guys can do if you get restricted access as an advertiser. So let’s not waste any more time guys and dive right in.

What Does it Mean to Have Restricted Access as an Advertiser?

So guys, basically if this ever happens to you, what happens is you go into your ad account and there’s a little banner at the top that says you have been restricted access as an advertiser. Now the ad account itself is not disabled. If you were to go in and log in through your, your client’s email account, you can go in and make changes, et cetera.

So basically I got banned is an advertiser and I did tons of research on what happened and different things like that. And I’m gonna share here in this episode.

My Appeal

So basically this day that this happened, I first I reached out to Facebook and I said, what’s going on? They said, all you can do is submit an appeal. So I’m going to share with you guys.

While I said to them, I said, I’ve been running ads for over seven years now with Facebook. I’ve always followed all the policies to the best that I can, the best of my ability. Facebook has helped me achieve tons of my own personal goals and has helped me profile, provide an income for my, for my business and my family. And then I go on to say that, um, I really want to make this right and so that I can continue my career.

What Happened with the Appeal?

So basically I just told them like, look like I don’t know what’s going on. I’m trying to fall palsy, dah, dah, dah, dah, dah. Um, basically I submitted that on the 11th of February and they didn’t get back to me for three days. And this is what they said in response,

Facebook’s Response to the Appeal

we reviewed your Facebook account and determine that your access to advertising features was incorrectly disabled. We’ve reinstated your access to advertising. Any ads that were affected will return to their previous status. We apologize for any inconvenience.

What are my Take-A-Ways?

And so it’s just like basically Facebook said, sorry, we screwed up and freaked me out. So, um, come to find out like what are some of my takeaways with this entire thing? So I actually reached out to a ton of people when this happened. I network with other marketers and this is what I told them.

Ad Account Disabled With Your Name

Um, basically my takeaways from this is if you ever have had had an ad account, get disabled with your name on it, get off it.

My Experience

I started working with a client and the previous marketing team had been working through these ad accounts and they had not been following advertising policies. So basically I tied my name to that account and immediately when I got on there, the ad account was disabled, the immediate, the second I turned on ads. So immediately I will say like if you have any ad accounts that you are working with that are disabled or have been shut down, get your name off them completely.

My Solution

This is a tip and a trick for you guys. If, so from this instance, you know, I, like I said, the previous marketing team had created two business manager accounts that both got shut down pretty much right when I got in there because they just had so many red flags on them. At that point, you have to go create a new business manager if you’re trying to run new ads and get new things going again, right?

Don’t Connect Your Name

What I recommend here is if you create a new account, don’t connect your name to it. They’re your client or your company is going to have to, except that you’re getting someone’s personal Facebook log in information and you’re logging in on their account.

Connect Multiple People to Ad Account

The next little tip and trick that I, I found is, you know, connect multiple people to the ad accounts so you don’t have to call your clients and explain to them what happened. If I would have had maybe my wife’s, um, Facebook account connected to the ad account, if I would’ve had my brothers, my friend, my business partner, um, if I would had all these different people connected to this, there wouldn’t have been any problems at all. I would have been able to get in there multiple ways. So like I said, when you get banned as an advertiser, it’s literally just your profile.

Don’t Waste Time at Customer Service

Fourth thing is once you submit an appeal, uh, basically if you’re going, uh, if you’re going to go to customer support and try and tell them to speed up the process, they’re just going to tell you to submit an appeal. So don’t waste your time there. Um, very unfortunate, right, that that’s all you can really do. Um, but yeah, just submit the pill, apologize and hopefully everything works out for you.

Follow Facebook Ad Policies

Like I said, guys, tips and tricks from this is always follow Facebook ad policies as well. Um, it’s just gonna help you guys, uh, stay compliant with Facebook cause literally Facebook can just shut, shut you down one day. So hopefully this helps you guys. Let me know if you have any questions about how I can help you guys with your Facebook ad accounts, maybe getting banned and whatnot. Um, but I’m here to help.

Conclusion to the Marketing Lyfe Podcast Ep. 104

Thanks guys for listening to episode one Oh four restricted advertising access. It’s a terrible thing to see on your ad account. Sucks. But you guys can get through a promise. You guys that other than that, guys, don’t forget to go over and check. Go check out my online marketing master course. They’ll teach you guys Facebook ads, Google paid ads, and how to generate leads and sales for your business. Thanks guys for listening. And.